by Amy Ivanov in Cybersecurity

A cyberattack on Friday, September 19th, targeted the check-in and boarding systems of multiple European airports, causing significant disruption. Brussels, Berlin Brandenburg, and London Heathrow airports were among those affected, initially experiencing a complete reliance on manual check-in and boarding processes. The attack targeted a third-party provider, Collins Aerospace, and its MUSE software, impacting electronic check-in, boarding pass printing, bag tagging, and baggage dispatch. While the impact varied, Brussels Airport reported nine flight cancellations, four diversions, and 15 delays exceeding an hour. Heathrow reported minimal disruption. Experts expressed concern about the vulnerability of the aviation industry to such attacks, highlighting the reliance on shared digital systems and third-party platforms. The motive behind the attack remains unclear, with speculation ranging from hackers to state actors. Passengers experienced frustration due to reduced staffing at check-in counters, resulting in long wait times.